Flora&Decor” Terms of Use

1. General

• The Flora&Decor website, whose address is https://www.flora-decor.com, is a website on the Internet, which runs a virtual store, and offers its customers information and the sale of various products and services (bouquets of flowers, flower pots, decorative items, candles, etc.) (hereinafter – the Services).
• The Flora&Decor website offers services to any person, entity or other entity who uses the application, using a mobile phone, tablet, desktop computer or any other platform.
• The Flora&Decor website is owned by Flora & Decor Ltd. (hereinafter – the Company).
• Use of the website and receipt of the services offered therein are subject to the terms detailed below in these regulations (hereinafter – the Regulations).
• These regulations apply to all users of the website (hereinafter – the User/Users), and constitute an agreement between the user and the company. Any surfer who purchases services or intends to purchase or receive information through The site and anyone who browses the site and participates in the activities offered through the site declares and undertakes that they have read the regulations and agree to all of their provisions. If you do not agree to the regulations, in whole or in part, you may not use the site for any purpose whatsoever.
• The company may change these regulations from time to time at its sole discretion. Full responsibility for familiarizing yourself with the regulations and using the site in accordance with the terms of the regulations applies at all times to the user alone. Continued use of the site and the services will constitute confirmation of the user’s consent to these changes. The most current version of these regulations will be available at all times on the company’s website.

• Registration to receive electronic mailings from the site and the use of information provided by the user and/or accumulated about the user while using the site will be carried out in accordance with the provisions of any law and in accordance with the privacy policy on the site.
• of the site (hereinafter – the privacy policy), which is an integral part of the regulations.
• The user undertakes not to make any use of the information or service presented on the site that is not in accordance with the law, the provisions of the regulations or the policy Privacy.
• The content uploaded and published on the site or sent via electronic mail may be displayed in any other media, including a mobile site or any other means, whether or not they are under the management of the company, and the provisions of these regulations shall apply in connection with the presentation of the said content or the use of the content for any such need.
• The company may block access to the site for the purpose of updates and upgrades, and change, from time to time, the structure of the site, the appearance of the site, the services and content provided therein, the hours of operation and the equipment required for access and use of the site, without the need for prior notice to the user.
• Any such change shall apply to purchases made on the site from the date of making the changes and publishing the updated regulations on the site only and shall not affect purchases made prior to the update. Users shall have no claim or claim in connection with these changes or in connection with any malfunctions that may occur during their implementation.
• The provisions of these regulations apply equally to members of both sexes, and the use of the masculine form is for reasons of convenience only.

2. Terms of Use on the Site – Purchasing Products, Services and Receiving Information

• Any person who is over the age of 18 and has the appropriate means of payment to make a payment on the Site system (such as a credit card, etc.) may purchase services through the Site.
• A purchaser’s order for services will be accepted, provided that all of the following conditions are met:

1. Approval for the transaction has been given by the purchaser’s credit card company.

2. The requested products are in stock or can be performed.

3. The address where the service must be provided is on the company’s distribution map and has all the information necessary to make a delivery.

4. The purchaser has a personal email account on the Internet or a telephone number.

3. How to purchase through the Site

• Purchasing products that appear on the Site through the Site will be possible subject to taking the following steps:

1. First, select the product and click Add to Cart;

2. Select a desired delivery date.

3. If you are a registered user, enter a username and password, if you are a Anonymous You must register as detailed in Section 5 of these regulations or continue as a guest.

4. You must specify the shipping address, name and phone number of the recipient for the purpose of coordinating arrival and delivery times.

5. Please note that an order involves shipping fees, except for self-collection.

6. A greeting must be specified.

7. You must enter payment method details such as a credit card

8. An order number will be sent to your personal email box.

9. In the event of clarification of order details, we will contact you by phone or via WhatsApp.

4. Service and Price Policy

Orders on the site will be accepted starting from the purchase of a single item plus shipping fees.

• The photos taken on the site are for illustrative purposes only.
• The company works to provide the products in the closest possible way to the one shown in the photo, but minor differences in shades, shape or product specifications resulting from manual work and the existing stock of components are possible. In the event of a shortage of the main element in the product – we will contact the customer and offer a replacement at our discretion Opinion of the company’s head weaver/weaver.
• The range of services, prices (including for shipping costs) and payment terms on the site may change from time to time at the sole discretion of the company.
• The company invests great efforts so that the products appearing for sale on the site are updated continuously and accurately. If it turns out that in the event that an order was placed to purchase bouquets and flower arrangements displayed on the site and it turns out that one of the products is out of stock, the buyer will be given the option to choose between receiving the existing product as it can actually be delivered, and canceling the purchase and receiving all amounts charged to him for the product.
• Subject to the fact that the full consideration for the product has been paid, the company will work to ensure that the product delivery reaches the requested destination in accordance with the time range for placing the order and the delivery times.
• In the event that the recipient of the order does not answer the phone, the delivery will be postponed to a later destination or to the next business day.
• The delivery of a product containing alcohol will require the presence of an adult over the age of 18 at the destination the shipment.
• A shipment returned to the branch will charge the customer additional shipping fees in order to re-issue the order to the original destination or another destination.
• It is clarified that the recipient is not required to be at the delivery location and we may leave the shipment at the door or with one of the neighbors.
• Promotions and discounts on the site will be given in accordance with the terms of the promotion, without duplicating promotions and discounts.
• Purchasing products through the website will be possible until the product’s stock runs out or until a date determined by the company.

5. Registration for the Site

• As part of the services offered by the Company to users of the Site, including performing certain actions, receiving advertisements or promotions, there may be a requirement to register, during which the user will be required to enter personal details into the system (such as name, ID card, landline/mobile phone, address, contact details, e-mail address), order details, credit card details, etc. (hereinafter – the details)
• The fields that must be filled in will be explicitly marked. It is clarified that without providing the requested data in the mandatory fields, a user will not be able to register for services that require registration (hereinafter – the registration). As an integral part of the registration process for the Site and as a condition for completing the registration process, the Company may verify the identity of the user in accordance with the information provided to it by him.
• Filling in some of the fields in the registration process for the Site constitutes a necessary condition for use in order to complete the registration process. The user hereby declares and undertakes that all information that he will provide and/or update on the site is true, reliable and accurate, and that he has registered or provided the information in his own name and for himself only and not in the name or for third parties, except in cases where he has been expressly and legally permitted to do so. The information provided by the user, as well as additional information that will be accumulated about him, will be stored in the company’s database and will be used in accordance with the company’s privacy policy.
• And in accordance with the provisions of any law.
• It is hereby clarified that the user is not under any legal obligation to provide the information as aforesaid, and that the provision of the information depends on the user’s will and consent. Registering on the site by checking “Consent to receive promotional and benefit mailings from the Flora&Decor site will constitute active and positive consent on behalf of the user to receive advertising and marketing material from the company or from other entities that will provide the company with services or benefits, in various media, including through direct mailing.
• A user who registers on the site is entitled to request from the company at any time that the information relating to him be deleted from the company’s database and that he wishes to delete his registration on the company’s mailing list, using the contact form https://flora-decor.com/contact-v1/
• On the site, on WhatsApp or by contacting the company by email sales@flora-decor.com In this case, the company will act, in accordance with and subject to the provisions of applicable law, to respond to his request.
• The user hereby expressly agrees to the aforementioned use of the information and confirms that its use will not be considered a violation of the user’s privacy and will not entitle him to any remedy and/or compensation.
• In any case of cancellation of registration, the registration will be canceled as of From the beginning of the foreign month following the delivery of a notice on the subject.
• The Company and/or any of the operators of the site and/or any of its managers and/or anyone on their behalf are not responsible for any error made by the user when entering the details. Furthermore, the above shall not be directly or indirectly responsible for any liability in the event that the purchase details are not recorded in the system and/or for any technical and/or other problem that prevents the execution of actions on the site.
• Entering false details is a criminal offense. Legal action will be taken against those who enter false details, including claims for damages for damages that may be caused to the Company and/or the site and/or any of its operators and/or any of its managers and/or anyone on their behalf. In the event of incorrect entry of details (including the user’s personal details), the Company and/or anyone on its behalf reserves the right to reject the order.

6. Payment for the services

• All prices displayed on the site include VAT, unless otherwise expressly stated.
• The consideration for the services will be charged via credit card (subject to approval by the credit card company) or by means of payment available on the site, when ordering a product or service on the site. Additions involving an additional fee will be charged before the products are shipped to the address specified in the order.
• The total consideration for which the buyer will be charged appears in the “cart” or “on the transaction details screen – during the checkout process”. This amount includes all items that appear in the “cart” including shipping costs.

7. Cancellation of an order by the buyer

• Any buyer who has purchased products or services (flowers, flower pots, ornamental plants, bouquets and flower arrangements, candles, balloons) and who wishes to cancel his offer will notify the company of this (via telephone, WhatsApp or feedback on the site). Cancellation of an order will be possible as long as materials have not yet been purchased for it and it has moved to execution Actual.
• Cancellation of the purchase of any other product (which is not perishable and does not require manual labor to prepare it) will be made within 14 days of receiving the product or the disclosure document, whichever is later.
• The consumer’s money will be refunded within 14 days of receiving the cancellation notice.
• Cancellation of a transaction that is not due to a defect or non-conformity, due to failure to deliver the product on the specified date, or any other breach of the contract, the company may charge a cancellation fee of 40% of the order value, and the product will be returned to the consumer.
• Restrictions on the right to cancel: It is not possible to cancel the purchase of perishable products, products that were manufactured specifically for the consumer, as well as products that can be recorded, copied and duplicated, the original packaging of which the consumer opened as delivered to the buyer. All subject to the provisions of any law.

8. Limitation of liability

• The company strives to ensure that all products offered by it on the site will be of high quality and suitable for use.
• The Company undertakes that flowers, flower pots, ornamental plants, flower bouquets and flower arrangements will be of good quality and fresh. If any of the products mentioned above are not fresh (hereinafter – the defective product), the purchaser is entitled to contact the Company (via telephone, WhatsApp or feedback on the site) and notify it. The parties agree that the Company will review the complaint and will be entitled to replace the defective product or credit the purchaser with the total consideration paid for that product (including the cost of shipping, if no other services were ordered by the purchaser in the same transaction), at its sole discretion.
• The sole responsibility for all products that are not flowers, flower pots, ornamental plants, flower bouquets and flower arrangements and for any information or representation made on the site regarding the nature of the products, including the names of the manufacturers, the nature of the products, the features of the products, images of the products, etc., applies to the manufacturers and/or importers and/or authorized marketers of the products, according to Consumer protection laws and regulations and in accordance with the terms of the warranty and service certificates attached to each product/service, if attached.
• The images on the site are for illustrative purposes only. It should be emphasized that the images are displayed on a computer monitor and/or printed by the printer, there may be differences and changes between the appearance of the product in the picture and the product in reality.
• In any case, the Company’s liability, under any legal grounds whatsoever, for products mentioned in this section will not exceed the amount of consideration actually paid for the product/service ordered by the purchaser.
• The Company and/or the owners of the Site and/or its founders and/or its operators and/or its managers and/or anyone on their behalf are not responsible for ensuring that the server operated by the Site is free of viruses or other foreign components or elements that may harm or damage the User’s personal computer or other equipment of the User when he enters and/or orders or services and/or uses the Site in any way. Furthermore, the Company will not be liable for illegal activity on the Site carried out by any User or any third party not under the Company’s control. The Company will be entitled to terminate or prevent Users’ connection or access to any part of the Site or the entire Site at any stage.

9. Indemnification and compensation for improper use of the site

• Anyone who makes improper use of the site undertakes to indemnify and compensate the company and/or the owners of the site and/or its founders and/or any of its operators and/or any of its managers and/or anyone on their behalf for any claim and/or expense and/or damages of any kind and type, including legal expenses, that may be incurred by the company and/or the owners of the site and/or its founders and/or any of its operators and/or any of its managers and/or anyone on their behalf.

10. Ownership and Protection of Rights

• The Site contains various materials, protected by copyrights, trademarks (including the Flora&Decor name and trademark, etc.), other property rights, including content, images, graphics, music, video and sound, some of which are owned by the Company and some by third parties. The User and/or any third party who performs actions on it is not permitted to change, publish, broadcast or transfer, take part in the transfer or sale and use the Site or part of it to create a derivative work or to exploit the Site, and/or the content of the Site, in whole or in part, for any purpose, except for the purpose for which the Site was created. The Company permits the User to download data to his personal computer for personal, non-commercial use only. This permit, as well as any other legal action on the Site, does not grant the User any proprietary right in the said information in particular and in the Site and the content of the Site in general.
• The User undertakes not to upload to the Site any information of any kind whatsoever that infringes the copyrights, trademarks and/or any other proprietary right and/or pornographic material and/or material that contains a risk of defamation, etc. If the user uploads information and/or material as stated above, he undertakes to indemnify the company and/or anyone on its behalf and/or the operators of the site for any damage and/or expense (including attorney fees and legal expenses) that may be incurred as a result of the user’s inappropriate behavior, mentioned above.
• The site contains links to other sites on the Internet. The company provides these links for convenience only and is not responsible for the information that appears in them or on other sites linked to them, for their validity and legality. A user who wishes to use these links does so at his own risk.
• Anyone who wishes to create a link to this site on other sites is required to contact the company in writing in advance in order to receive written approval for this, additional terms and place of jurisdiction.
• The company may close the site or cancel services or reduce them. The company may also change the site’s regulations from time to time.
• Any dispute between User and the Company due to activity through the Site will be resolved in Israel in any of the courts throughout the country.

11. Customer Service

• For various inquiries and additional information, you can contact the Company’s customer service via business phone 053-4749467, business WhatsApp 053-4749467 or feedback on the site, during the Company’s operating hours.
• In the event of a customer complaint, the complaint will be answered and handled by the Company’s customer service within 3 business days. 
• Please note! Complaints will not be accepted after 5 business days from the date of order.
• Complaints about product quality are accepted within 2 business days from the time of delivery and upon presentation of the product only.