Flora&Décor Privacy Policy
1. General
Flora&Décor Ltd., Limited Partnership tax number 516822202 (hereinafter: “the Company”) operates the website www.flora-decor.com (hereinafter: “the Site”), which allows customers and interested parties to receive information, review, examine, and purchase products and services (hereinafter: “the Services”), in an easy and convenient way. We at the Company operate in accordance with the laws of the State of Israel, including in accordance with the privacy laws applicable to the personal information we process about our customers.
The Company respects your privacy and is committed to protecting the personal information we hold about you. Our Privacy Policy is intended to inform you about the types of information we collect about you through the Site or otherwise within the framework of the services we provide on the Site, including the ways in which the Company collects the information; the measures the Company takes to secure the information as well as the uses made of the information and the options available to you regarding the use of information about you. We will not trade the information or transfer it to others, except as stated in this document.
It is not mandatory to provide the requested information, but we need the information to provide a service and sometimes request additional information to better tailor a service to you. If you choose not to provide us with information that we need, we may not be able to provide you with a certain service or at all. If you do not provide information that is required, the level of service you receive may be affected or we may not be able to tailor certain services to you.
In case when we ask you for additional instructions and/or information about your privacy, including as part of a transaction to purchase flowers, pot plants, gifts or any other product/service or while browsing the company’s website, the information in this policy document is in addition to any such instructions and/or information.
We may update this privacy policy from time to time, as necessary and as a result of changes in the law or in the company’s operations. Please note these changes, because they apply to you. Our updated privacy policy will always appear on this website.
2. What personal information and how do we collect it?
The personal information we collect may include the following details:
- Identification information and contact details such as name and telephone number, identity number, e-mail address, address, details of the intended delivery address, the content of the greetings you enter, as well as any information that may be necessary for the operation of the company’s websites and the provision of the services. Such information may be collected from you directly as part of the pages for filling in the details on the website/registration on the website, purchase, filling in details on landing pages that you reach through social networks, for the purpose of providing customer service via the WhatsApp application or when providing information as part of promotions, benefits and campaigns or when we receive information from third parties (such as employers who purchase the services for their employees).
- Details about the payment method you will use. Such information will be collected by you directly as part of the pages for filling in the details on the website and registration on the website, including as part of making purchases on the website, or by contacting our customer service.
- Information contained in the answers you give to questions asked for personal identification and security on the website or as part of completing surveys. Such information will be collected by you directly as part of the pages for filling out the details on the site and registering for the site, filling out details on landing pages that you will reach through social networks, or as part of your participation in a survey or by contacting our customer service or information we receive from third parties. Participation in surveys is on a voluntary basis, and you can also not provide the information.
- Profile picture and any other information published on your public profile on Facebook (if you chose to connect to the company’s service through your Facebook account).
- Information related to the way you use the services.
- Information required for the purpose of preventing fraud and scams. Such information will be collected by us through your use of the site and through third parties.
- Additional information as stated in this privacy policy.
If you provide us with details about other people (e.g. family members, employees of your company, your customers) or on their behalf, you must obtain their consent to this, to this privacy policy and to the terms of use or regulations of the relevant service.
Please note that the law also protects children’s privacy. Respect the law and your children, obtain their consent to collect information as described in this Policy, and guide them on safe use of the Services.
3. Collection and Use of Information
We will use information primarily to provide our Services, but we will also use information, among other things, for the following purposes:
- To operate and provide customer service to you.
- To communicate with you and others about our Services, including giving you the opportunity to change, correct, and cancel services we provide to you.
- To advertise and market on our behalf, providing information about products and services we provide in conjunction with third parties, including information tailored to you based on your characteristics (see more information about contact methods, advertisements, and direct mail, below).
- To improve the information we have about you.
- To adapt the ads and/or deals that you see when you visit the Site to your interests.
- Comply with legal requirements, respond to judicial and governmental orders, including from foreign authorities, if we believe we are required to comply with them.
- Protect our legal rights and those of others.
- Protect our legitimate interests and legal rights and those of others.
- Maintain procedures and policies, such as auditing, information security, billing and collection, business continuity, fraud and scam prevention, and disaster recovery and record and document retention.
- Operating and improving our products and services, including conducting market research and surveys, statistical analyses, including deciphering the uses made by our customers online, in our services and products, examining the number of visitors to the site, segmenting purchasing habits, generic segmentation, etc., using cookies and other similar technologies, see details in the section about cookies below).
- Ongoing operation and enrichment of the site’s content, performing management and control operations for systems.
- Handling requests from data subjects to review and correct information.
4. Transfer of information to third parties
The Company will take reasonable and acceptable measures to preserve and prevent the transfer of personal information of its users to third parties.
The Company may transfer personal information about you to third parties from time to time, in a number of cases, as detailed below:
- At the user’s request and/or with his express consent.
- To third parties, with whom we operate as part of our ongoing activities and/or who provide us with outsourced services. The transfer of information will be subject to the provisions of this policy. Transfer of information to a third party is subject to the third party’s obligation to process the information lawfully.
- In order to realize the purposes permitted to us and detailed in this document, we may transfer the information to third parties, as detailed below:
1) Businesses and/or suppliers and/or subcontractors and/or through outsourcing contractors, with whom we will cooperate as part of our services and as part of an activity in which you may participate and receive a service. The information will be transferred to them due to complete the specific service.
2) Subcontractors in areas such as call centers, information systems, communications providers, cloud computing service providers and mail and mailing service providers, reviewers and marketing consultants, risk managers and outsourcing providers of business operations.
3) Third parties who provide us with data analysis and account management services.
4) Law enforcement authorities, if you carry out an activity on the site that is suspected of violating the provisions of the law and/or the provisions of the terms of use of the site, and in the event that we are required to provide information about you pursuant to a judicial order. We may also transfer information pursuant to any law, including in response to orders from authorities and courts (including foreign ones) and as part of transferring information to credit data service companies.
5) Third parties who provide us with services that provide tools to guide navigation on the site and DAP services to improve the user experience.
6) We may transfer information in connection with the sale of our entire business (including in connection with negotiations for such a sale), and in connection with reorganizations, mergers, joint ventures and other transactions in connection with our business. In such a case, the recipient of the information will undertake to process the information in accordance with privacy laws.
5. Contact methods, advertisements and direct mailing
The details you provide when you register on the website, or details provided by third parties who have purchased the services for you, will be used by us, unless you have refused to do so, to make marketing telephone calls, send direct mailings (personalized advertisements) and other advertising materials, in various media, including e-mail and short message service (SMS).
To stop receiving updates and advertisements (as defined in Section 30A of the Communications (Telecommunications and Broadcasting) Law, 5742-1982), via SMS and email or to delete information that led to personalized advertising in certain circumstances, contact sales@flora-decor.com, via the feedback on the site or via WhatsApp 053-4749467.
Links to third-party websites included in this privacy policy are not our responsibility, and we have no control over their information security and/or the uses they will make of the information collected as a result of your access to them.
We recommend that you review the terms of use and privacy policies of those third parties that will regulate the legal relationships between you when you access their sites.
Cookies and automatic collection of information on the site. As part of the use of the site or its associated services, the company automatically and statistically records information about your browsing and use of the services. It is possible that when you use the site and the application, cookies are used, which are created while accessing our site or application, subject to their use, assuming that the users’ device settings allow this, and collect relevant information, as detailed below.
Through cookies, our site identifies you when you return to the site, thus enabling us to provide you with fast and efficient service, adapt the services to your personal preferences and save you time involved in re-filling various personal details that we already have.
In addition, through cookies, we collect information about the computer (or smartphone) you use, such as operating system version, screen type, browser, IP address, time spent on the site or on any page, battery charge level, location, and more. This information will be used for the purposes of improving the site, advertising tailored to you and improving our services.
We may also use Cookies, Pixel, Web beacons and other similar technologies, among other things, to track the actions of users of the site, the application and email writers and to measure the parameters for our mailers, the success of our marketing campaigns, and to improve the use of the site.
Collection of your information by Facebook and Google through the privacy settings in your Facebook and Google account.
You can prevent the use of certain cookies by changing your browser and/or operating system settings. In cases of blocking cookies, some services may no longer be available to you, or you may need to re-enter your login information. Changing the settings is your responsibility.
Third-party services, such as Google Analytics, and Facebook offer additional control options over the use of cookies, through your user settings on their sites.
6. Access to Information
Subject to the provisions of the Privacy Protection Regulations (Conditions for Access to Information and Procedures for Appealing Refusal of Access Requests), 5741-1981, you have the right to request access to the information we hold about you. To do so, you must submit a written request to Customer Service via email to sales@flora-decor.com and follow our instructions so that we can verify your identity. If the information we have about you is inaccurate, you have the right to request its correction or deletion, subject to cases in which the law permits or requires us to keep the information as it is.
7. Deletion of Information
You may request that you be removed from the advertising mailing list as detailed above. In certain cases, you have the right to request the deletion of additional information. Deletion of information will be possible in accordance with the provisions of the law, including in cases where it is not required by us for the purpose of providing the services, to protect our legitimate interests, to comply with a legal requirement to retain information, or to defend against claims.
8. Information Security and Encryption
To secure the information and to protect it, the Company takes security measures that comply with the standards used and accepted on the Internet. However, these systems and procedures do not provide absolute security, and the Company does not guarantee that its services will be completely immune from unauthorized access to information. As long as the Company takes reasonable security measures as stated, it will not be liable for any damage caused by unauthorized access to information.
In addition, for your maximum security, we also suggest that you take security measures such as installing components to protect against viruses on the Internet.
9. Contact
- For any questions or clarifications regarding this privacy policy, or to exercise your rights of correction and review, you must send a written request to the Company – which is the controller of the database in which your personal information is stored – you can contact the Company’s customer service via feedback on the Company’s website or by sending a written request to the e-mail address: sales@flora-decor.com.
- In any contact with the Company, you must include your full details, including a contact email address, and an accurate description of your request. The Company will endeavor to respond to any reasonable request within a reasonable period of time.
- The Company reserves the right to reject or accept your request. If the Company chooses to accept your request, the Company will correct or delete the personal information as required and will inform any party that received the personal information from it, within the period of time prescribed by law. If you choose to refuse the request, the Company will notify you of its refusal in the manner and manner prescribed by law.